Telecom Regulatory Authority of India (TRAI) has issued guidelines on renewal of Special Tariff Vouchers (STVs) pertaining to data and SMS packs offered to consumers by service providers.
TRAI in a statement said it had received complaints of customers regarding renewal of STVs without their consent, after the expiry of the STVs.
“While activating an STV, the mobile consumer is seldom aware of auto-renewal of such an STV and is forced to either continue with the STV or to seek deactivation....
TRAI issues new data and SMS packs guidelines to telecoms
TRAI in a statement said it had received complaints of customers regarding renewal of STVs without their consent, after the expiry of the STVs.
“While activating an STV, the mobile consumer is seldom aware of auto-renewal of such an STV and is forced to either continue with the STV or to seek deactivation....
TRAI issues new data and SMS packs guidelines to telecoms